Terms and Conditions for Gardeners Spitalfields
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Spitalfields. By making a booking, the customer agrees to be bound by these terms. They are intended to create a clear understanding of what is included in the service, how appointments are arranged, how payments are handled, and the responsibilities of both parties. In these terms, references to the company, we, or us mean the gardening service provider, and references to you or the customer mean the person or business requesting the work.
These conditions apply to all standard and specialist gardening services, including regular maintenance, seasonal work, hedge cutting, lawn care, planting, clearance, and related tasks. They should be read together with any quotation, job description, or written confirmation provided before work begins. If there is any inconsistency between these Terms and Conditions and a specific written agreement, the written agreement will normally take priority for that booking only.
By requesting an appointment with Gardeners Spitalfields, you confirm that you are authorised to approve the work at the property or site concerned. You also confirm that any information supplied to us is accurate and complete to the best of your knowledge. If the property has shared access, landlord restrictions, management rules, or other conditions that may affect the service, you must notify us in advance.
1. Booking Process
All bookings are subject to availability and acceptance. A booking may be made following an enquiry, site assessment, written estimate, or other agreed method. Once the scope of work has been discussed and a price or estimate has been issued, the customer may accept the quotation and request a date for the service. A booking is only confirmed when we have acknowledged the appointment and, where relevant, received any required deposit or advance payment.
We reserve the right to decline a booking if we believe the requested work is unsafe, outside our service scope, or unsuitable for the available time, tools, or conditions. We may also refuse or postpone a booking if access is not likely to be available, if weather conditions are likely to prevent safe completion, or if the customer has provided incomplete or misleading information. Any start time given is an estimate unless expressly stated otherwise.
Where the service requires inspection before pricing, the estimate may be based on the visible condition of the garden or external area at the time of assessment. If the actual work differs from the original description due to hidden issues, extra volume of waste, difficult access, or changed conditions, we may revise the quotation before continuing. 
In such cases, Spitalfields gardeners will explain the revised position and seek approval where practical before proceeding.
2. Payments and Charges
Prices may be provided as fixed fees, hourly rates, or estimated charges depending on the nature of the work. Unless otherwise stated in writing, all prices are shown before any applicable taxes. Materials, specialist equipment, parking costs, waste disposal charges, and similar outlays may be added where these are necessary and not already included in the original quotation. Customers are responsible for paying any agreed additional charges arising from changes to the job.
Payment is due on completion of the work unless an alternative arrangement has been confirmed in writing. For larger projects, staged payments, deposits, or part-payments may be required before work starts or at specific milestones. We may pause or suspend services if payment is overdue. Any invoice or request for payment must be settled in full by the date stated on the invoice or, if no date is stated, within a reasonable time after issue.
Accepted payment methods may vary from time to time and may include bank transfer or other approved methods. Cash may be accepted at our discretion, but a receipt should be requested if needed. If payment is disputed, the customer should raise the matter promptly with a clear explanation. Disputed items do not automatically excuse payment for the undisputed part of the invoice.
3. Cancellations, Rescheduling, and Access
Customers may cancel or reschedule a booking by giving notice as early as possible. If cancellation is made after the booking has been confirmed, we may charge a cancellation fee to recover reasonable costs, including labour, travel, materials ordered, or other commitments already made. The amount of any fee will depend on how much notice is given and the stage reached in preparing for the work.
If less than 24 hours' notice is given, or if a gardener arrives but cannot carry out the service because access is unavailable, the booking may be treated as a late cancellation or aborted visit. In those circumstances, a call-out charge, part fee, or full fee may apply depending on the circumstances and the time reserved. Where the service is affected by weather, safety concerns, or events beyond our reasonable control, we may rearrange the appointment without liability for any indirect loss.
The customer must ensure that the site is accessible on the agreed date and that any required keys, codes, permits, or permissions have been arranged in advance. If access is restricted or delayed, the completion of the work may be postponed and additional charges may apply where reasonable. We are not responsible for failure to complete a service on time where access, information, or instructions have not been properly provided.
4. Service Standards and Customer Responsibilities
We will use reasonable care and skill when carrying out gardening services and will aim to deliver the work in accordance with the agreed description. However, gardening work is affected by weather, plant condition, soil quality, seasonal timing, hidden damage, and the pre-existing state of the garden. Results may vary from property to property and from one visit to another. Any estimate of improvement should therefore be understood in practical rather than absolute terms.
The customer is responsible for ensuring that delicate items, ornaments, unsecured furniture, underground utilities, fragile surfaces, and other vulnerable features are identified before work begins. Where necessary, the customer should remove or protect items that may be harmed by normal gardening activity. If the customer asks us to move, cut, trim, or clear items that are not obviously part of ordinary garden maintenance, the request should be made clear in advance.
We may refuse to carry out work that we consider unsafe, unlawful, likely to damage protected property, or inconsistent with good horticultural practice. This includes situations where the customer requests the removal of plants, trees, or features that may require special permission or formal consideration. Gardeners in Spitalfields will always try to act reasonably and professionally, but we are not obliged to follow instructions that would expose us to undue risk or breach applicable rules.
5. Liability and Limitations
We accept liability for direct loss or damage only where it is caused by our negligence or breach of contract and only to the extent permitted by law. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect, consequential, or economic losses such as loss of profit, loss of enjoyment, or loss of business opportunity.Where there is existing weakness, wear, rot, decay, infestation, disease, hidden defect, or unstable condition in plants, fences, paving, structures, or fixtures, we cannot accept responsibility for damage caused by that pre-existing condition unless it is directly due to our proven negligence. Many gardening tasks involve live plants and aged materials that may not react predictably to pruning, cutting, digging, or treatment. In such cases, normal horticultural risk remains with the customer.
If any loss or damage occurs, the customer must notify us as soon as reasonably possible and provide enough detail for the matter to be assessed. We may ask for photographs, descriptions, or an opportunity to inspect the issue before any decision is made. Any claim should be made promptly so that evidence can be reviewed while it is still available.
6. Waste Removal and Regulations
Garden waste disposal will only be included if it has been agreed in advance. Where waste removal forms part of the service, we will handle it in accordance with relevant UK waste rules and good practice. Green waste, soil, branches, grass cuttings, leaves, and similar material may be removed where permitted, but the customer remains responsible for disclosing any material that may be hazardous, contaminated, or subject to special handling requirements.
We do not accept responsibility for waste that is incorrectly described by the customer. If hazardous waste, fly-tipped waste, chemical containers, asbestos-related material, sharp metal, or other regulated items are discovered during the job, we may stop the work and seek further instructions. Additional charges may apply where special handling, segregation, storage, or lawful disposal is required. Waste that is unsuitable for ordinary garden clearance may need to be left in place until a compliant solution is arranged.
The customer acknowledges that waste transfer or disposal arrangements may require us to record the type and approximate amount of waste removed. We may use licensed carriers or approved disposal facilities where needed. Any waste left at the property after completion remains the customer’s responsibility unless we have expressly agreed to remove it. Gardeners Spitalfields does not permit the unlawful dumping or burning of waste under any circumstances.
7. Complaints, Delays, and Force Majeure
If the customer is unhappy with any aspect of the service, they should notify us as soon as reasonably possible so that we can consider the matter fairly. We may, at our discretion, inspect the issue, carry out a remedial visit, or agree another appropriate response. Complaints made a long time after the work has been completed may be harder to assess, particularly where weather, third-party interference, or natural growth has affected the result.
We are not responsible for delays or failure to perform where this is caused by events outside our reasonable control. Such events may include severe weather, illness, transport disruption, strikes, supply shortages, equipment failure, or restrictions imposed by law or public authority. If an event of this kind occurs, we will make reasonable efforts to rearrange the service or resume work as soon as practicable.
If one part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. Any failure by us to enforce a particular right or provision shall not mean that the right has been waived.
8. Governing Law
These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory legal rules require otherwise. These terms are designed to provide a fair and practical framework for both parties and to support a professional service relationship.
By continuing with a booking for Spitalfields gardeners, the customer confirms that they have read, understood, and accepted these Terms and Conditions. They are encouraged to keep a copy for reference. Any variation to these terms must be agreed in writing and confirmed by an authorised representative of the service provider.
These Terms and Conditions apply from the date of publication and remain in force until replaced or updated. The latest version will apply to new bookings unless a different written agreement has been made for a specific service.