Gardeners Spitalfields Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Spitalfields provides gardening and related services to residential and commercial customers within our service area. By placing a booking, accepting a quotation, or allowing our gardeners to begin work at your property, you agree to be bound by these Terms and Conditions.

These Terms are intended to comply with applicable laws in England and Wales and to provide clear expectations around our services, your responsibilities as the customer, and how we work. If you have any questions about these Terms, you should raise them before confirming a booking.

1. Definitions

In these Terms and Conditions:

Customer means the individual or organisation booking services from Gardeners Spitalfields.

We, us, our means Gardeners Spitalfields.

Services means any gardening, garden maintenance, clearance, planting, soft landscaping, lawn care, hedge trimming, or related work that we agree to perform.

Booking means a confirmed appointment, visit, or schedule for us to provide Services at your property.

Property means the garden, outdoor space, or premises at which the Services are to be carried out.

2. Scope of Services

We provide gardening and garden maintenance services including, but not limited to, grass cutting, hedge trimming, pruning, weeding, planting, seasonal tidy-ups, minor soft landscaping, and garden clearance. Any description of Services given verbally or in writing is provided for guidance only and does not form a guarantee that specific results will be achieved, as gardens are living environments subject to weather, soil conditions, and other external factors.

We reserve the right to refuse or discontinue any work that we consider unsafe, unlawful, or beyond the competence or equipment of our team. Where it is reasonable to do so, we will propose alternative solutions or refer you to a more suitable specialist.

3. Booking Process

3.1 Initial enquiry

You may contact us to request Services and provide details of your garden, address, and requirements. Depending on the nature and scale of the work, we may offer an estimate based on your description and photographs, or we may recommend an in-person visit to assess the Property.

3.2 Quotations and estimates

Any quotation or estimate provided is based on the information available and is not binding if the actual conditions at the Property differ materially from those described or shown. Where additional work, access issues, or unforeseen conditions are identified on arrival, we will inform you of any change in price or scope before proceeding, wherever practicable.

3.3 Confirming a booking

A booking is confirmed once you accept our quotation or estimate and we provide you with a scheduled date or time window for the visit. By confirming the booking, you agree to these Terms and Conditions and to pay for the Services in accordance with section 4 below.

3.4 Access to the property

You are responsible for ensuring that we have safe and adequate access to the Property for the agreed time. This includes providing any necessary keys, gate codes, parking arrangements, and instructions for entry. If our team is unable to access the Property at the scheduled time due to circumstances within your control, this may be treated as a late cancellation and may incur a charge as described in section 5.

4. Prices and Payments

4.1 Pricing

Our prices may be quoted on an hourly, half-day, full-day, or fixed-price basis depending on the nature of the job. All prices are provided in pounds sterling. If tax is applicable, it will be clearly stated. Any additional materials, plants, or waste disposal charges will be outlined separately where possible.

4.2 Payment terms

Unless otherwise agreed in writing, payment for one-off jobs is due on completion of the Services on the day of the visit. For ongoing maintenance contracts, we may invoice you weekly, fortnightly, or monthly in arrears, as agreed in advance.

4.3 Accepted payment methods

We accept common UK payment methods such as bank transfer and card payments, and may accept cash at our discretion. We do not accept payment in foreign currencies. Any bank fees or charges associated with your chosen payment method are your responsibility.

4.4 Late payment

If payment is not received by the due date, we reserve the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales. We may also suspend further Services until outstanding balances are paid in full. You are responsible for any reasonable costs incurred by us in recovering overdue payments, including collection agency fees and legal costs.

5. Cancellations, Rescheduling and No-Show

5.1 Customer cancellations

If you wish to cancel or reschedule a booking, you must give us as much notice as reasonably possible. For standard maintenance visits and small jobs, we ask for at least 24 hours notice. For larger projects involving multiple days, specialist equipment, or pre-ordered materials, we may require a longer notice period, which will be indicated at the time of booking.

5.2 Late cancellations

If you cancel with insufficient notice, we reserve the right to charge a cancellation fee to cover our lost time and any unrecoverable costs. This may be a fixed amount or a percentage of the agreed price, depending on the size and type of job. We will act reasonably in applying such charges.

5.3 No access and customer no-show

If our team attends the Property at the agreed time but is unable to gain access or commence work due to circumstances within your control, this may be treated as a late cancellation. In such cases we may charge a call-out or cancellation fee which may be up to the full value of the planned visit.

5.4 Cancellations by us

We may need to cancel or reschedule a booking due to staff illness, severe weather, equipment failure, or other circumstances beyond our reasonable control. Where this occurs, we will notify you as soon as possible and offer an alternative date. We will not be liable for any indirect loss or inconvenience caused by such cancellations, but any payment already made for the cancelled visit will be credited or refunded.

6. Customer Responsibilities

You agree to:

Provide accurate information about the Property and the Services you require.

Ensure the Property is reasonably clear of obstructions, pet waste, and hazards before our arrival.

Inform us of any known risks, including unstable structures, concealed cables or pipes, and any use of chemicals such as pesticides or weedkillers.

Keep children and pets away from areas where work is being carried out and from machinery in use.

Obtain and maintain any necessary permissions, approvals, or consents from landlords, neighbours, or local authorities before work begins.

If we are unable to carry out the Services safely due to your failure to meet these responsibilities, we may suspend work and may charge for wasted time or costs incurred.

7. Waste Handling and Environmental Compliance

7.1 Garden waste

In the course of our work we may generate garden waste such as grass cuttings, branches, leaves, and weeds. Our standard arrangements for handling this waste will be confirmed at the time of booking. In many cases, we may use your existing garden waste bin, compost area, or other on-site disposal method if available and suitable.

7.2 Removal and disposal

Where you require us to remove garden waste from the Property, an additional charge may apply. Any removal and disposal of waste by us will be carried out in accordance with applicable UK waste regulations and duty of care requirements. We do not remove hazardous waste, soil suspected of contamination, or any materials classified as controlled waste unless this has been specifically agreed in advance.

7.3 Customer waste responsibilities

If you choose to retain and dispose of garden waste yourself, you are responsible for doing so lawfully and in compliance with local authority requirements. We are not responsible for any penalties or enforcement action arising from your handling of waste once we have left the Property.

8. Health, Safety and Conduct

We take health and safety seriously. Our team members will use reasonable care and skill when providing Services and will seek to minimise risk to themselves, you, and your property.

You agree not to instruct our gardeners to undertake any work that is unsafe, beyond the scope of our agreed Services, or likely to breach health and safety regulations. Our gardeners are authorised to decline any instruction or request that they reasonably believe to be unsafe or inappropriate.

We expect mutual respect and courteous behaviour at all times. We reserve the right to withdraw Services immediately if our staff are subjected to abusive, threatening, or discriminatory behaviour. In such cases, no refund will be due for work already carried out.

9. Property Damage and Liability

9.1 Duty of care

We will exercise reasonable care and skill when working at your Property. However, minor scuffs, marks, or disturbance to soil and surfaces may be an unavoidable consequence of gardening activities. You acknowledge that some incidental impact is inherent in the nature of the Services.

9.2 Liability for damage

If we cause damage to your property due to our negligence, you must notify us as soon as reasonably possible and in any event within 7 days of becoming aware of the damage. We reserve the right to inspect the damage and, where appropriate, to repair it ourselves or arrange for a repair. Our liability will be limited to the reasonable cost of repair or replacement of the damaged item, taking into account its age and condition.

9.3 Exclusions and limitations

We are not liable for:

Any loss or damage arising from inaccurate information provided by you.

Damage to hidden or underground services such as cables, pipes, or irrigation systems not made known to us in advance.

Loss of plants or lawns due to disease, pests, adverse weather, soil conditions, or your failure to water or maintain them after our visit.

Any indirect, consequential, or economic loss such as loss of profits, loss of enjoyment, or loss of use of the garden.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded by law.

10. Guarantees and Service Quality

We will carry out the Services with reasonable care and skill. Because gardens are affected by many factors outside our control, we cannot guarantee specific outcomes such as growth rates, flowering results, or the complete eradication of weeds or pests.

If you are dissatisfied with any aspect of our work, you must inform us within 48 hours of the visit where reasonably possible. We will review your concerns and, if we consider that we have not met a reasonable standard, we may offer to revisit and rectify the issue at no additional cost, or provide a partial refund, depending on the circumstances.

11. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to extreme weather, flooding, storms, fire, industrial disputes, acts of government, or public health restrictions. In such cases, we may suspend Services for the duration of the event or cancel affected bookings without liability beyond refunding any payments already made for Services not performed.

12. Personal Data and Privacy

We collect and use your personal data such as your name, address, and contact details solely for the purpose of managing bookings, providing Services, processing payments, and administering our relationship with you. We will keep your information secure and will not sell your details to third parties. We may share your data with service providers who assist us in delivering the Services where necessary and lawful to do so.

13. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, or applicable law. The version in force at the time of your booking will apply to that booking. We recommend that you review the Terms periodically if you use our Services on an ongoing basis.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services we provide.

By confirming a booking with Gardeners Spitalfields, you acknowledge that you have read, understood, and agree to these Terms and Conditions.